MECOMS® Customer Care & Billing
360° View & Service
Customer Care & Billing supports your call center by offering a transparent 360° overview of all information that your operators need to service your clients.
CRM has a strong focus on automation and workflow by supporting utility specific customer processes.
The product management features of the billing module allow you to define any service, rate and fee with full capabilities for mass billing.
Besides this, it offers extensive contract management and of course credit management automation and easy to use accounting available in the collections module.
Internet Self Service, Interactive Voice Response and Rich Multimedia Internet Applications are possibilities that further enhance customer capabilities and interaction.
For more information contact us at info@mecoms.biz
Target Markets
Functions
Business