Customer Story: HVCenergie
MECOMS™ empowers HVCenergie to offer excellent service
HVCenergie produces energy from waste incarnation and sells it to shareholding municipalities, businesses and private individuals. After deciding to insource their supplier activities, HVCenergie chose MECOMS™ as a complete solution.
HVC is an innovative Dutch waste and energy company that aims at effective waste management from both an economic and environmental point of view. The company is owned by 52 municipalities.
HVCenergie delivers a major part of its energy output to fifty of its shareholding municipalities.
These customers have thousands of connections and make the billing process very complex.
In 2007, HVCenergie decided to adopt MECOMS™. They asked Ferranti to implement Customer Care
and Billing (CRM, Contracts & Billing and Credit Management), Meter Data Management (Validation)
and Market Interaction (Messaging and Forecasting).
Martijn Glorie, Energy Services Manager at HVCenergie: "Many aspects of MECOMS™ can be configured: by changing parameters we can make it exactly fit the needs of each customer. It is also both multi-commodity, allowing us to sell electricity, gas and heat, and multi-vendor, enabling us to handle the activities of several companies within a single system."
"MECOMS™ has allowed us to increase customer satisfaction, at a lower cost than outsourcing."
Read the full case study about HVCenergie [PDF 1.798KB]