Customer Story: Tawzea

MECOMS™ supports Tawzea in supplying water to industrial cities

Tawzea was founded to manage water supply to three industrial cities in Saudi Arabia. It needed a future-proof IT solution to address the requirements of collecting meter readings using multiple methods, meter data management, invoice generation and payment collection. MECOMS™ streamlined all company processes based on industry best-practices. MECOMS™ has greatly improved efficiency and enables Tawzea to realize their vision and to support future expansions into gas and residential networks.

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Eng. Mohammed Al-Rehaili, CEO of Tawzea: "In 2006, Tawzea has signed exclusive contracts to manage drinking water supply for industrial zones in Jeddah, Riyadh and Qassim during a 30-year concession period given by the government. Our role is to provide drinking water, recycled water and managing wastewater."

Tawzea, a young organization with new business processes, faced the daunting task of implementing water distribution over a large area to bulk consumers.

Shamim Hamdani, CFO at Tawzea: "Our focus is on implementing a water distribution management system based on best practices or business blueprints, rather than existing organizational practices or processes. We must develop the market of specific customer segments such as industry, government, factories, administration and commercial. Services towards residential customers can be expanded in the future."

Ehab Banjar, IT manager at Tawzea: "We wanted a system to cover the main business processes of Billing & Collection, CRM, and Meter Data Management. We found that MECOMS™ is a perfect solution for our needs."

MECOMS™ was implemented to cover the main business processes of consumption calculation, billing, collections and CRM. Using the underlying ERP functionality of Microsoft Dynamics AX, the existing Finance and HRM processes were easily integrated into the same system. Acknowledging the distinctiveness of the water business, specific MECOMS™ functionalities for complex B2B billing were added to the system.

Mr Halawani: "MECOMS™ gave us the flexibility and agility to streamline our business processes. We are not spending time on daily paperwork; we only focus on exceptions. Now we are more confident that we can serve the market with new products."

Read the full case study about Tawzea [PDF 1.3MB]