Customer Relationship Management
Although CRM as a concept is hard to define, virtually all businesses will pinpoint it as one of the cornerstones of their organization. It structures front office processes, supports direct interaction with customers and ideally analyses customer data for a variety of important purposes. To incorporate the best customer-related functionality in MECOMS®, we use Microsoft Dynamics™ AX’ powerful Sales & Marketing module and adapt it to the needs of energy, water and utility companies to offer you a state-of-the art CRM solution for all your customer-related challenges. Besides this MECOMS® features its own CRM module further applying industry-specifics best practises.
MECOMS® empowers the user with customer driven processes to improve customer satisfaction and retention. Customers are served better, faster and more effective. CRM software addresses customer life cycle management business processes and includes components ranging from Call Centre to sales support, lead, opportunity and marketing management. MECOMS® CRM will help energy companies to integrate the increasing number and variety of services and products they provide.
CRM consists of a number of components, bringing rich and competitive edge functionality with the help of persistent workflow and a state of the art user interface.
For more information contact us at info@mecoms.biz
Target Markets
Business processes