Contracts & Billing
As a utility you are confronted each day by the complexity of the product you bill and its revenue you collect. This is caused by the structure of the product that you sell in a complex and demanding market: diversity of tariffs, cost structures, legal fees and levies, etc. To manage this complexity and to stay ahead of your competitors, you need a strong but agile billing solution. MECOMS® Customer Care & Billing offers you exactly this.
Sending the correct invoice on time is essential for the financial health of your organization. The MECOMS® billing engine is capable of sending multi-million invoices fast. Invoices can be elementary ones for private customers or complex invoices catering for multiple consumption addresses and/or products. Invoices can be printed for delivery by post or they can be presented electronically.
MECOMS® minimizes the time it takes to translate meter data to bills, and bills to cash. Retail customers pay more quickly when they receive easy-to-read, accurate bills. The customers have the option of paying via a variety of methods, such as direct debiting from bank accounts, transferring funds online and putting credit cards on file to be automatically charged each month. The results are more-satisfied customers, increased revenue flows, and shortened billing cycles.
MECOMS® Customer Care & Billing consists of a number of components, bringing rich and competitive edge functionality with the help of persistent workflow and a state of the art user interface.
The Contract Management module of MECOMS® allows you to model any type of contract in the system. The solution is capable of handling both pre-pay and post-pay as well as advance payment type of contracts.
Forced automation and standardization of complaints and contract settlements can lead to clear, regulated communication with the customer. Automation offers the user simplified processing, enhanced monitoring and error rate r. He or she can correctly inform the customer to avoid call backs and escalations.
These challenges lead to more customer satisfaction and it decreases the amount of customer complaints. Intuitively, a simpler way of processing shortens the learning curve of your employees.
The MECOMS® Contract Management module supports the user during his or her quotation- and contract phase in the whole contract process life cycle. This life cycle typically includes prospection, quotation, contracting and invoicing.
For more information contact us at info@mecoms.biz
Target Markets
Business processes