Carl, Field Technician

Carl is a field technician for OmegaPoint, a major utility company. His average workday consists of picking up parts at the company headquarters and then driving around to customers to install, repair and replace meters and related assets.

Realize daily work

Carl needs to know what he has to achieve during the day.

MECOMS™ can provide this in two ways:

• Provide a printed day task list and service information and input forms
• Provide task information and completion functionality on a mobile device; this functionality also provides real time task list update functionality for urgent calls.

Inform people on-site

MECOMS™ Mobile provides Carl with related data on activity type and asset specific instructions, customer communication and service history.

Complete activities with all needed information

On his activities, Carl can register actual time and used inventory materials and he can provide feedback. MECOMS™ Mobile lets him request rescheduling or split up unfinished activities.

Based on Carls input, assets related to metering data reach the appropriate state and the work can get invoiced.

Communicate with headquarters to resolve problems

Carl can contact his dispatcher if needed.