Sandor, Sales Manager
Sandor is a sales manager at Omega Point, a major utility company. He is responsible for customer growth and customer retention in the market segments addressed by Omega Point
Create complex products with multiple tariffs
The MECOMS™ contract management module allows Sándor’s sales responsible to model complex products and any kind of contract in the system. They cannot only differentiate with pricing structure but also allow flexible buying on the market combining this with customer services.
Customer base growth, renewal and retention
MECOMS™ features easy contract management fully integrated with CRM to allow the creation of new contracts and customers in a productive manner. It does not only focus on B2C but also allows for B2B bulk upload actions to accommodate for the complexity of a wholesale market. These tools aren’t only fit for new business but address the elements of renewal and customer retention in a best practice manner.
Afterwards, MECOMS™ seamlessly handles the transition to the regular invoicing cycle.
Increase customer intimacy
New customer interaction methods open up new possibilities to interact with customers. This is achieved by making use of all media possible. The customer can manage his own account, invoices and communication with the supplier online, he can opt to receive a text message if his payment is due and can make use of online facilities to follow up the buying for his B2B contract.
Besides these elements, MECOMS™ also offers state of the art technology such as a Microsoft Surface™, enabling over-the-counter sales with great product display and diversification.
Prepare marketing campaigns with detailed analytics
Every sales cycle requires the necessary tools to address target markets, inform customers of the product services and work on the customer contact and relationship. MECOMS™ is fully integrated with the CRM capabilities of Microsoft Dynamics, leveraging utility focused campaign management to enable prospect identification and lead management.