Robert, Service Dispatcher
Robert is working as a service dispatcher for Alexander, OmegaPoint’s Field Service Manager.
Assess incidents from a distance, based on feeling, experience and history
Robert‘s experience lets him assess urgent incidents and initiate the appropriate action.
MECOMS™ provides him with the necessary tools:
- He can easily look up an asset’s related data in the system
- He can consult historic data: what, who, how,...
- He can instantiate a work order from readily planned blueprints
As this can make the difference between a one call solution and second call complaints, Robert leverages his skills for quality improvement and cost reduction.
Put the right man at the right place, at the right time
OmegaPoint’s asset and service staff keep track of requirements for the activity, the customer and the asset involved. Using the requirements, Robert can find the right man for the right job.
Using the dispatch board, Robert can easily keep track of technician utilisation, enabling him to spread work across his human capital.
Organize and follow up on field technician’s work
MECOMS™ Mobile offers workforce management using mobile devices.
Robert can easily send daily work lists; he can also quickly dispatch urgent calls to the field. As activities are completed throughout the day, he can keep track of work in progress and react.